Customer Relationship Management

IDI CRM solutions help customers address a variety of CRM implementation issues in areas like customer retention, account management, campaign management or call center interactions. IDI offers services to devise strategies to increase revenue, productivity and customer satisfaction. These strategies are then brought to life by carefully choosing the right package solution, successful execution, and providing post go-live support and end user training.

IDI technology practices focused on solutions like SAP, Oracle, PeopleSoft, Siebel and Clarify enable us to provide best-of-breed application development services for rapid and precise CRM implementation. Combine this with our experience in understanding industry verticals and customer care processes, and you have the ideal partner to deliver the elusive ROI on your CRM investments.

IDI helps in realizing the true benefits of a CRM solution with an understanding of the following:

• A fully integrated application that offers an analytical platform to tie together all customer, business, and financial data sources.
• Integrated multi-channel analysis to see customer activity across all channels
• Modeling and forecasting, key performance metrics, flexible dynamic reporting
• Features that support constant measurement, understanding, and refinement of the business practices in an iterative manner.

An effective analysis provides a complete picture of how a business interacts with and influences its customers. This understanding enables an iterative process of business refinement and measurement that will attract and retain the most valuable customers in the most cost-effective manner.