Retailing today is undergoing many major transformations. Major chains are expanding their presence across geographic regions and, in many cases, across national boundaries. Additionally, they are expanding into new markets that extend their brand to new product categories. Meanwhile, with the Internet having raised expectations for customer services, customers are expecting retailers to deliver a consistent quality service, regardless of whether they are inside the store, phoning a call center, or at their computer.
Also, as wireless technologies emerge, consumers will expect their retailers to interact with them using the new proximity-based mobile services that are on the horizon.
IDI has a module that delivers the best of both worlds: a sound base on which the structure of the enterprise is built and core competency in retailing to go with it. Our customers can have the advantage of :
IDI understands retail, and has clear ideas on how to build strong foundations that enables retailers to focus on their core business of selling products to the customer.
IDI provides the assurance that retailers will have the right systems to support their growth and multi-channel development goals.
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